Please note: We are unable to accept returns on personalized items.

If you feel your order was produced incorrectly or you find a material or manufacturing defect in your order, please contact us at 1-833-570-0709 or email us at sales@rtithreads.com within 30 days of the invoice date. All claims for shortages, loss, or non-delivery must be made within 10 days of the invoice date. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping packages for inspection.